FAQ – Device Refresh

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Do you accept returns?

We want you to be completely satisfied with Device Refresh products. We do accept returns, however, all returns vary based on the platform you purchased the device on i.e. eBay, Amazon, Swappa, etc. Fill out our Return Form today if you are looking to return and we can take care of you right away!

How do I unlock my new device?

You MUST remove: Apple iCloud / Samsung and Google Account locks from the device before returning to avoid any delays in refunds.

Removal of Apple ID instruction:
1st- Remove Find My iPhones
2nd- Remove your Apple ID
Tap Settings → [your name] → iTunes & App Store
Tap you Apple ID
Tap View Apple ID. You might be asked to enter your password.
Scroll to the iTunes in the Cloud section, tap Remove this Device.

For Samsung and Google accounts:
Open your settings menu → Scroll down and tap Accounts & Backup.
Tap Accounts → Scroll down, and select the account you want to delete.
Tap the icon “Remove Account” → tap “Remove Account” in the bottom.

What condition is the item in?

Each listing includes a section that describes the cosmetic and functional condition of the item. The description includes the functionality of the devices to you so you’re not surprised with the device you receive.

Does Device Refresh sell wholesale devices?

At the moment, we currently don’t sell wholesale devices but if you’re interested in wholesale buying, contact us and we can work with you.

Why should I choose Device Refresh?

We understand that our customers put a lot of trust in us when they trade in their electronics, and we take that responsibility very seriously. We're proud of the good reputation we've earned.

Is your phone compatible with my carrier?

Our phones are labeled correctly with the carriers they are compatible with. If you receive your device and it’s not compatible with your carrier, contact us and we will make it right for you.

Are the devices refurbished?

The Device Refresh process includes a rigorous inspection process involving a functional and cosmetic inspection. This ensures that the devices you order are in accurate cosmetic condition and perfect working order. Additionally, all devices are reset to factory settings prior to shipment.

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